FAQ's
Can I customize or personalize a jewelry piece?
Absolutely. We specialize in bespoke fine jewelry and one-of-a-kind engagement rings, thoughtfully crafted to reflect your individual style and story. From custom details to fully original designs, our team works closely with you to bring your vision to life. Contact us to begin your custom piece.
What is your return policy?
We offer store credit only within 7 days of delivery. Refunds are not available. All returns must be approved and received in their original condition with all original packaging included.
Please note that all custom, personalized, engraved, resized, and final sale pieces—including rings made to custom sizes, initials, or birthstones—are not eligible for return or exchange.
Store credit may be used toward purchases on our website or in person for custom or stock purchases. Gift cards are final sale.
To ensure your jewelry is fully insured in transit, we provide a prepaid return label for all approved returns.
Items showing signs of wear, damage, or alteration will not be accepted.
What is your exchange policy?
To initiate an exchange, please return your item in its original packaging along with the completed exchange form using the prepaid return label provided. Packages may be dropped off at either UPS or FedEx, depending on the carrier indicated on your label.
Do you offer ring resizing services?
Yes, we offer ring resizing services. Resizing pricing depends on the design of the piece, as rings featuring stones, enamel, or intricate detailing along the band take a longer adjustment process.
For sizing recommendations, eligibility, and pricing, please contact our team—we’re happy to help ensure the perfect fit.
What should I do if my jewelry needs repair?
We take great pride in the craftsmanship and quality of our jewelry. If your piece requires repair or maintenance, our team is here to assist you. Simply contact us with photos and details of the issue, and we’ll guide you through the repair process or help you submit a repair request.
How can I book an appointment?
Appointments may be scheduled either in person at one of our showrooms or virtually at your convenience. You can reserve your appointment using the link below or by contacting our team directly at the phone number provided.
Is there a warranty on my jewelry?
Yes. We proudly stand behind the craftsmanship of our jewelry and offer complimentary repairs within 6 months of purchase, along with a warranty covering manufacturing and craftsmanship defects.
Please note that any alterations or repairs performed by a third-party jeweler will void the warranty, and we cannot assume responsibility for outside work. Our warranty does not cover normal wear and tear, including scratches, tarnishing, fading of metals or gemstones, or damage caused by exposure to chemicals, water, or improper care.
What is your virtual process like?
During your virtual consultation, our team presents a thoughtfully curated selection of gemstones tailored to your previously discussed preferences. Alongside the presentation, you’ll receive a detailed spreadsheet including all relevant specifications, GIA reports, pricing information, as well as high-quality photos and videos of each stone.
The experience is designed to be both informative and enjoyable, guiding you through the nuances of gemstone selection with expert insight. Many clients find their perfect stone from the initial presentation, though in some cases we may further refine the selection and prepare an additional assortment to ensure the ideal match.
Our goal is to make the process seamless, personalized, and entirely focused on finding the perfect stone for you.
Can you create a piece using my heirloom stone?
We love incorporating heirloom gemstones into new custom designs and recommend scheduling
a consultation so our team can carefully evaluate your stone or existing jewelry while exploring design possibilities with you.
In some cases, vintage or heirloom stones may benefit from repolishing or recutting to enhance their brilliance and overall appearance, and we’ll discuss those options during your appointment.
We can also repurpose your existing precious metal by refining it for use in the new piece or applying its value as a credit toward production.
If you are unsure of the type or quality of your stone and do not have accompanying documentation, we can assist in obtaining a professional report from the appropriate gemological laboratory.
How long does it take to complete a bespoke project?
Our bespoke creations typically require approximately 4–6 weeks from the initial design consultation through final completion. This timeline allows for thoughtful design development, sourcing, craftsmanship, and finishing to ensure every detail is executed to the highest standard.
For time-sensitive occasions, we understand that expedited timelines may be needed and will always do our best to accommodate specific deadlines whenever possible.
